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Latest Insights

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Increasing Productivity and the Power of Coaching and Feedback Conversations

Increase productivity through better coaching and feedback All managers are coaches – but not all realise it and even fewer are good at it. What…

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Influencer Marketing: The Great KOL of China

Influencing the influencers: the Great KOL of China Influencer marketing dwarfs traditional advertising in China. How do you make sure your messages are heard above…

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Is Sustainability The Next Frontier For Luxury Brands?

Is sustainability the next frontier for luxury brands? Luxury is often perceived as superficial and can provoke social tension. How can luxury brands change perceptions…

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Luxury and Premium Brand Distance Selling: Struggles and Quick Wins

Luxury and Premium Brand Distance Selling: Struggles and Quick Wins Many luxury brands experimented with distance selling in 2020. What are the lessons for success,…

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Drop Anonymity for a Powerful Benchmark

Drop anonymity for more powerful benchmarking Is removing anonymity in benchmarking the solution for more meaningful analysis and, ultimately, better customer experiences?

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Latest Insights V2

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Drop Anonymity for a Powerful Benchmark

Drop anonymity for more powerful benchmarking Is removing anonymity in benchmarking the solution for more meaningful analysis and, ultimately, better…

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Influencer Marketing: The Great KOL of China

Influencing the influencers: the Great KOL of China Influencer marketing dwarfs traditional advertising in China. How do you make sure…

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Is Sustainability The Next Frontier For Luxury Brands?

Is sustainability the next frontier for luxury brands? Luxury is often perceived as superficial and can provoke social tension. How…

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Luxury and Premium Brand Distance Selling: Struggles and Quick Wins

Luxury and Premium Brand Distance Selling: Struggles and Quick Wins Many luxury brands experimented with distance selling in 2020. What…

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As a trusted CXG Evaluator, you will be able to choose missions, wherever, whenever. You will positively impact the CX of your fav brands and beyond. You will access exclusive experiences and discover new brands along the way.

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Feel valued- Advocate / Impact / Teach and learn

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Sign up and tell us about yourself! Once successfully registered, we will then open a tailor- made world of experiences/list of opportunities to evaluate. More Questions? Go to our FAQ!

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Inspire Your Customers

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Access your evaluator portal on desktop or on mobile!

To improve evaluators’ experiences, we have completely redesigned our mobile application. Evaluators can now search and apply for missions, take certifications, submit surveys, and much more, all on the go!

Some brands we work with

Berluti

Despite our complexity, CXG had a perfect knowledge of our brand’s DNA. They were able to understand deeply how important customer experience has been always important for us since the beginning of the Maison. They have demonstrated continuous collaboration and partnership. Their inputs have been impactful and pushed us to go even further in this period of extensive transformation that is happening in retail today.

Stephan Borczuch, International Retail Training Director, Berluti

Bally

The reports are very well done and give us a very clear understanding of where we are and what we need to do next.

Laura Broughton, Head of Global Training, Bally

COS

We have been involved in the process to create a new strategy that works for where we are in our brand journey. There is a genuine interest in a collaborative process and constant improvement from the CXG side.

Paula Bricks, COS

IWC

Our partnership with CXG has helped us take our client experience to the next level. They’ve helped us identify opportunities in the way we engage our guests and clients, including how we could better cater to Gen Z: Simple design, great content and clear takeaways. This is exactly what we needed!

Head of Retail Excellence, IWC

L’oreal

L’Oréal’s partnership with CXG has enabled us to conduct experience measurement, focus group and market benchmarking research effectively and efficiently over the last five years. Thanks to CXG, we have worked hand-in-hand to conduct over 37,000 surveys and research studies. These have resulted in world-class findings to help our brands to constantly improve their customer experience systems and skillsets.

Patrick Liew

De Beers
Maserati
Vespa